Initial Disclosure Document

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an ‘Initial Disclosure Document’. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Who regulates us? - The Financial Conduct Authority (FCA)

Quorum Fleet Solutions Limited T/A Q-Finance is authorised and regulated by the Financial Conduct Authority. Our firm reference number is 736148. We are permitted by the FCA to conduct regulated activities consisting of Consumer Hire, Consumer Credit, Credit Broking, Debt Administration, Debt Counselling and Debt Adjusting. You can check this in the Financial Conduct Authority’s Register by vising the FCA website https://www.fca.org.uk/consumers/fca-firm-checker/search or by contacting the FCA on 0300 500 8082.

Quorum Fleet Solutions T/A Q-Finance – Vehicle Finance

We provide motor vehicle finance brokerage services to customers and can offer you products from a range of financiers, who may be able help you finance your vehicle. Our panel of financiers provide a range of products, and you can see the key feature available by visiting our website www.q-finance.co.uk Quorum Fleet Solutions Limited T/A Q-Finance is a broker for vehicle credit, not a funder.

What service will be provided?

Whilst exploring your options, we will only make a recommendation: that is suitable for your needs and circumstances at the time the recommendation is made, based on the information provided to us. We will provide general information relating to finance products or comparable details most suited to your lending or purchase requirements. We do not charge any fees for our services. We receive a commission from the lender if you enter this agreement which is shared with the supplier (as detailed below).

Total commission received from lender:

Of which the supplier will receive:

This is either a percentage of the loan agreement or a flat fee. We will seek information about your personal circumstances and relevant objectives to identify your requirements. It is important that all the information you provide is accurate.


Complaints

To request a complaint form or to submit a complaint please send direct to our complaints officer:

Email: George@q-finance.co.uk Sales@q-finance.co.uk

Post: Suite 2, Alexander House, St. John’s Road, Meadowfield Industrial Estate, Durham, DH7 8XL

We will promptly acknowledge your complaint in writing, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint. If we are unable to provide you with a final response within this time, we will send you an update. If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman, you must do so within six months of the date of the final response letter. You can contact them:

·       By phone: 0800 023 4567

·       By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

·       By Email: complaint.info@financial-ombudsman.org.uk

·       Online: https://help.financial-ombudsman.org.uk/help

Treating Customers Fairly

Our TCF Policy is available via our website. Please visit: www.q-finance.co.uk

Q-Finance Commitment

At Q-finance we want to ensure we are being fair, transparent, and not misleading. We work with a limited panel of carefully selected lenders. Based on the information you have provided to us regarding your purchase circumstances, we have presented the best lending opportunity available to you from this panel.

While we strive to offer the most suitable options, please note that there may also be other lending products in the wider market. Please confirm by signing below that you are happy and understand the finance offer presented to you, it meets your requirements, and you understand your obligations in relation to the agreement

I have read, understand, and accept the terms and conditions contained here in

What our customers say about us

Our Reviews

We purchased a Vauxhall Mokka in January, the level of service we received was professional, honest. They were extremely friendly. The after sale care and communication exceeded our expectations. I would highly recommend this dealership for the quality of vehicles and the service they provide.
— David Hendry-Hernandez
So, together with my son, we were looking for his first car. After looking at many, he showed me a car he liked at this Muirhead Motors place. A bit far I said, as we live in East Ayrshire. He really liked the look of it so up we drove to look at it. A young man called Jordan was there to meet us and took my son out for a test drive. When he came back he said he really liked the car and so we decided to buy it. Being eager to own his first car, my son wanted to drive it home there and then although Jordan explained that one or two things needed working on. I said not to worry as I would personally deal with the items. After getting back home, we realised that there were quite a few things that needed doing. I called Jordan and was told to get them done and he would cover the cost! A few days later the car developed an ominous knocking . Fearing the worst, I called Jordan again and he sent someone to recover the car and get it back to him at no cost to me.The issue wasn't as bad as I had feared, he got it fixed and personally delivered it back here, to me today. I have bought many used cars over the years ....do I like buying from a used car dealership? No. But....would I use Jordan's company again? Absolutely! 100% His level of personal care for the customer (in this case me) was totally above and beyond. Keep it going mate. Mike.
— Mike Lloyd
Called the guys on Friday and had my car by Saturday. Really friendly, accommodating and professional service. Car is immaculate. I text a couple days after sale for a query I forgot to ask when I bought the car and got a response immediately. Couldn’t be happier.
— Catherine Mclaren
I was looking to buy a car in my price range and reviewed many options on many websites. So many dealerships promised you answers and call backs that never happened. And then came along Jordan, who was the light above all others. His attention to detail was amazing! He answered all my questions and ensured that the vehicle was 100% (including arranging a cambelt change on my behalf) before I had even seen the car. The car was even better than he had described. The handover of the vehicle was the smoothest of operations, where Jordan assisted with everything. I would strongly recommend this dealership should you be in the market for a new car.
— Anthony Done
Couldn’t recommend Jordan and Muirhead Motors enough. Faultless from start to finish, really good guy. Tiny issue with car (not Jordans fault) and he went above and beyond to fix it as quickly as possible. Highly recommend! Thanks again.
— Harry Buick
Great customer service and care pre, during and post purchase. Regular and friendly communication throughout. A couple of small things to sort in the early days after purchase and things were organised quickly and efficiently.
— Scott McNeill
Very good company to deal with. Jordan is especially helpful. Not only did he give me a lift to the garage, but he also resolved a minor issue after sale to my satisfaction. I travelled over 400 miles to purchase and it was worth it.
— Dave A
Went to view a car and Jordan picked us up from the bus stop and took me for a test drive car was immaculate and the customer service was absolutely faultless would highly recommend
— Paul Macdougall
Faultless customer service. Friendly, helpful, excellent communication, honest. Great after sale assistance. Couldnt reccomend more.
— Pete Smith
When I first saw the five star reviews, I was sceptical. They deserve more than 5 stars. Jordan will exceed your expectations. He goes above and beyond for his clients. No hard selling, no lying about the condition of the car. Fair pricing! He will attend to any after sales issues promptly, no matter how small. Can't recommend enough! Impressive!
— Rodgers Gambara
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